Last updated on Jan 01st 2024
Refund and Returns Policy
At Kitolit Private Limited, we aim to ensure your satisfaction with our products and services. Below is our Cancellation & Refund Policy.
Cancellation Policy
- Orders can be cancelled within 24 hours of purchase for a full refund.
- To cancel an order, please contact our customer service at support@kitolit.com.
Refund Policy
- Eligibility: To be eligible for a refund, the item must be unused and in the same condition as you received it. It must also be in the original packaging.
- Process: To initiate a return, please contact us at returns@kitolit.com. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 7 working days.
Non-Refundable Items
- Gift cards
- Downloadable software products
Late or Missing Refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company; it may take some time before your refund is officially posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at refunds@definitedevices.com.
For more information, please contact our customer service team at support@kitolit.com.